Feedback and Complaints
At Alaya Health, we actively encourage patient feedback for private healthcare in Surrey to help us deliver the highest standards of care. Your experiences, whether positive or negative, guide us as we continue to place patients' needs at the heart of everything we do. By listening to your feedback, we ensure that our services remain helpful, responsive and compliant with the standards expected of leading private healthcare providers. Sharing your thoughts enables us to grow as a mindful, ever-improving organisation, continually refining our approach to clinical excellence. Whatever your comment or concern, we value your voice at Alaya Health. If you would like to share feedback with us, please email enquiries@alayahealth.co.uk and a member of our team will review your comments and respond appropriately.
Complaints process: How to complain about private healthcare
If you have concerns about any aspect of your experience with Alaya Health, we welcome you to use our straightforward complaints process. Our patients' peace of mind is important to us, so each complaint is managed sensitively, fairly and independently. You can contact us by email at complaints@alayahealth.co.uk or by calling 020 3475 4757.
We will acknowledge your complaint, investigate the issue fully, and communicate our findings promptly. At Alaya Health in Surrey, we believe every complaint is an opportunity to improve and reinforce our commitment to compassionate care. Your satisfaction and trust matter to us.
